PROCESS
DYNAMICS applies Quality Assurance standards to our
technology and product development as well as to our Professional
Services. Following these acknowledged standards and guidelines,
Process Dynamics is dedicated to quality and continuous process
improvement for customers, partners and employees.
Our responsibility is to ensure that through standards and measurements,
the level of quality at Process Dynamics matches or exceeds
our customers' expectations.
We develop organizational excellence and quality awareness through
systematic process improvements, training, measurements and
development of customer, partner and employee satisfaction programs.
Quality is an integral part of our commitment to world-class
technology, products and Professional Services. Depending on
the business area, our quality planning includes development
plans, quality plans, documentation and training plans, configuration
management plan, product release and delivery plans, and certification
(testing) plans.
We rely upon a detailed document which outlines the way in which
Quality Management and Quality Assurance Procedures interact
with the development and Professional Services processes. The
following is a brief summary of that document.
Purpose
The purpose of Quality Assurance is to provide a solid mechanism
for producing solutions and services to meet our customers requirements.
This is achieved by the prevention of non-conformance at all
stages from development through to maintenance and by active
and continuous improvement.
Approach
Our approach to Quality Assurance is based on peoples.
People: Process Dynamics has succeeded in a competitive environment
through the efforts of its employees who are highly motivated,
skilled and trusted. We do not differentiate roles by job titles,
nor by a hierarchy. With this flexibility comes a collective
responsibility for Quality Assurance and the opportunity to
nominate individuals to particular roles within a team working
on any particular contract or commitment.
Primary Statements
The following are our primary quality statements, upon which
our Quality Assurance system is based on.
1. We publish a Quality Policy, which we ensure is understood,
implemented and maintained throughout the company.
2. We empower all Process Dynamics personnel to initiate actions
to prevent product or service non-conformance, to identify and
record any quality problems, and to recommend solutions or improvements.
3. For every commitment there is a nominated Lead Customer Contact,
Lead Technical Contact and Quality Manager.
4. Verification activities including inspection, testing of
processes, products and services, design reviews and system
audits are carried out by dedicated personnel other than those
responsible for the commitment concerned.
5. We work with our customers to define reasonable expectations
of Procee Dynamics engineering and services and to review results.
6. An independent Director of Process Dynamics reviews Quality
Systems as applied to each commitment, to determine whether
a need for future changes is indicated.
7. Contracts are reviewed by an independent Director of Process
Dynamics before being made, and are subject thereafter to a
Contract Management process, coupled to an audit trail of customer
requirements and agreed changes.
8. A systematic design methodology, appropriate to each type
of solution and service, is employed utilizing lessons learned
from previous experiences.
9. In signing off each commitment, Directors of Process dynamics
confirm that each stage of the process, from specification through
to design, implementation, has been completed in accordance
with our Quality System.
With our Quality Assurance plan, such that the processes therein
are imbued in the everyday work of Process Dynamics employees
rather than merely listed in a manual, we aim to minimize misunderstandings,
conflicts and errors. We are convinced, as our experience proves,
that this approach leads to satisfaction for us and for our
customers and partners
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